Better World Books Phone Numbers and Emails

Toll-Free Number:

  • (800) 894-0242
Send Message

Customer Service:

  • (678) 646-5100

Better World Books Emails:

Legal
Privacy Inquiries
help@betterworldbooks.com
Is this your business?
PissedConsumer Club

Contact Information

Better World Books Website:

Corporate Office Address:

Better World Books
55740 Currant Rd
Mishawaka, Indiana 46545
United States

Better World Books Rating Based on 18 Reviews

Rating details

2.4
more details
Value for money
Customer service
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is Better World Books's Customer Service?

Jaleia Bcr
Jaleia Bcr
Feels Disappointed | Jan 30, 2024

Bad , really bad .

Read full quote
Dominique Ymb
Dominique Ymb
Feels Neutral | Dec 07, 2023

They are given 1-2 days tovrespond. The book came on time, so no complaints.

Read full quote

Summary of Better World Books Customer Service Calls

147 TOTAL
CALLS
01:08 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Better World Books?

Request for Information Question:

  • “No order status”
  • “Status”
  • “İ cant track my order”

Shipping and Delivery Question:

  • “Did not receive book”
  • “I gave the wrong shipping address from my order”
  • “They didn’t deliver the books and the most important thing is they don’t have a phone number to call!!”

Product/ Service Question:

  • “Points not working”
  • “Previous call was disconnected”
  • “Damaged book”

Return/ Replace Question:

  • “Returning books”
  • “Returned book and not received”

Payments and Charges Question:

  • “Discount not applied to online order”
  • “Fraudulent Email from you. Is this company legit!!!!”
  • “Charge on my statement”

Activation/ Cancellation Question:

  • “Cancel Order 17793514”
  • “Cancel Order # 14709408”

Cards Question:

  • “I will have my credit card company take my money back if I don't hear from you people”
  • “I ordered a book the money got taken off of my card but it does not say the book is ordered nor do I have a tracking number”

Account Question:

  • “Password”
  • “I can't view my receipt and trucking number on my account and I don't have information when the book will be deliver”

Refund Question:

  • “Refund for book”

Other Question:

  • “Received a book”
  • “Book pickup”
  • “Need to change ship to address”

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